Returns and Christmas shipping times

All orders of in-stock products that are received by us by 15.12.2026 inclusive will be delivered in time for Christmas.

• Valid for deliveries within Germany
  
• This requires that the respective product is marked as in stock at the time of ordering

For deliveries to other countries the approximate delivery times listed on the respective product detail page apply. These are intended as a guide and may vary depending on the destination country and the carrier.

Our warehouse is also operating during the holidays and ships incoming orders.

We will announce the exact shipping days between Christmas and New Year 2026 here in good time.

Please note: In Baden-Württemberg and Bayern 06.01.2027 is a public holiday on which no shipping takes place.

Thank you for your understanding. We wish you a relaxing time over the year-end holidays!

For items shipped via freight forwarding (e.g., large or heavy machinery), different delivery times may apply.

• Shipping arrangements will be coordinated individually with you.
  
• We will contact you after you place your order to arrange an appointment.
  
• Delivery before Christmas is not automatically guaranteed , even if the item is marked as in stock.
  

If you are unsure whether a product will be shipped via parcel service or freight forwarding, please contact us before ordering – we will be happy to advise you personally.

Over the Christmas period and the holidays we grant an extended return period.

In principle we are very accommodating here, provided the goods are unused and in their original packaging.

Specifically this means:

• For orders that reach us from 13.12.2026 you have up to 3 weeks to return the goods
  
• The relevant date is the date on the proof of posting with the carrier
  
• Your statutory right of withdrawal remains unaffected
  

This way you can check or exchange Christmas gifts at your leisure.

To ensure your return is processed smoothly, please note the following points:

• Ensure the packaging is sufficiently sturdy.
  
• Secure the products so that they are not damaged during transport.
  
• Ideally, you should use the original packaging in which the package arrived.
  
• We recommend adequately insuring the shipment.
  

We also recommend taking photos of the packaged goods .

These are solely for your own protection in case of damage to the shipping service provider and can serve as proof that the goods were properly packaged.

For product bundles, the delivery time depends on the availability of the individual components.

If in doubt, please check the individual product pages or contact us before ordering. This will help us avoid misunderstandings and allow us to tell you transparently when your bundle can be shipped.

If you have any questions about delivery times, stock status, or items shipped via freight carrier, you can reach us anytime by email , phone , or directly via the chat on our website. We are happy to assist you personally.

If you have any questions about delivery times , freight shipments or returns, you can reach us at any time:

• by email
  
• by phone
  
• or directly via chat on our website

We are happy to help you personally.